Need Assistance?
We are very happy to answer your questions and help with your Hershey Experience from start to finish. Whether it is just a question, or we can help you with a reservation, we want to hear from you!
Booking Assistance
1-800-HERSHEY (437-7439)
We are happy to answer questions about Hershey The Sweetest Place On Earth! Please give us a call between the hours of 8 AM - 6:30 PM.
Official Resorts of Hersheypark
A Sweet Stay
Continue the fun of your Hershey experience and stay overnight at the Official Resorts of Hersheypark. With excellent accommodations for every price range and exclusive guest benefits, our resorts are truly part of your getaway in The Sweetest Place On Earth!
Hershey Resorts Advantage
Exclusive Guest Benefits
Guests of The Hotel Hershey and Hershey Lodge enjoy the best price on Hersheypark tickets, early ride access, shuttle service, and additional savings across town!
Official Resorts of Hersheypark
The Hotel Hershey
Situated high atop the town of Hershey, The Hotel Hershey is a getaway in itself — Milton Hershey's ultimate expression of grandeur. This is a place to awaken your senses, soothe your soul, and experience the finest in elegance and service. For the ultimate in luxury, reserve one of our Woodside Cottages.
Hershey Lodge
Warm, welcoming, and distinctly Hershey, Hershey Lodge offers convenience and comfort for families and guests of all ages. Relax by the lobby's signature fireplace, swim in the indoor and outdoor pools, and choose from five unique restaurants. Guests will discover the hallmark friendly service in every detail.
Check availability at each of the resorts using the calendar above.
Hershey Resorts Advantage
Receive up to $150 in savings for a family of four when you stay with us at The Hotel Hershey or Hershey Lodge, including:
- Best price on Hersheypark tickets
- Early access to select Hersheypark rides and attractions
- Complimentary seasonal shuttle service to Hersheypark
- Opportunities for exclusive access programs and additional savings across town
Frequently Asked Questions
How do I cancel the reservation that I made online?
To cancel a reservation, please call our Reservations team for assistance at 1-800-HERSHEY (1-800-437-7439)
How can I view my reservation details?
You can see the details of any reservations that you made at the Hershey Lodge or The Hotel Hershey online by logging into your account and selecting My Bookings.
Why can't I see my previous reservation history online?
Only reservations for the Hershey Lodge and The Hotel Hershey which were made through this website are available for review online.
Is a deposit required for my reservation?
We currently require a one night room and tax deposit for the first night of your stay. We do not require any additional deposit for activities and amenities added to your reservation.
Why don't I see certain tickets/activities/items available to book? They were there for the last reservations I made!
Many of our activities and amenities have limited availability by date or capacity. We do our best to only show you the activities that are available during your dates of stay.
What assistance is available for Guests with Disabilities?
Hershey Entertainment and Resorts is committed to providing a welcoming environment for as many guests as possible and have guest rooms and other services available to provide our guests with disabilities during their stay. Please call our Reservations team at 1-800-HERSHEY (1-800-437-7439) so we may assist you with your reservation.
What time is check-in/check-out at the Hershey Lodge and The Hotel Hershey?
Hershey Lodge - Check-in is after 4 PM and Check-out is 11 AM.
The Hotel Hershey - Check-in is after 4 PM and Check-out is 12 PM.
How can I book a full Cottage at The Hotel Hershey?
Currently, only individual room reservations for the Woodside Cottages are available online. To book one of our four or six bedroom cottages in their entirety, please call our Reservations team for assistance at 1-800-HERSHEY (1-800-437-7439)
Terms and Conditions
CONDITIONS OF USE
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. BY USING THIS SITE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT USE THIS SITE.
RESTRICTIONS ON USE
This site is owned and operated by the Hershey Entertainment & Resorts Company (referred to herein as "Hershey Entertainment & Resorts," "we," "us," or "our"). We are providing the information on this site to assist you in planning your visit to our facilities in Hershey, Pennsylvania, and it is for this purpose only that the site may be used. While we encourage you to print information which will help plan your visit to our facilities, no photographs, images or other materials from our site may be copied, downloaded, transmitted, distributed or used in any other way, including for any commercial use. Also, you may not alter or attempt to alter any materials or information on the site, or the site itself.
OWNERSHIP AND NOTICE
You agree that Hershey Entertainment & Resorts is the owner of all rights in this site and the materials which appear on the site, and that you will not challenge those rights or do anything which might impair or damage those rights. The trademarks which appear on this site are either owned by us, or are used under license agreements with MSH South Inc., The Hershey Company, and other third parties . Under no circumstances may you use any of our trademarks, whether owned by or licensed to us. If you do print anything from our site, you are required to include all trademark, copyright and other proprietary notices.
DURATION OF THIS AGREEMENT
This agreement will continue to be effective until either you or we terminate it. You may terminate this agreement at any time by destroying all materials obtained from this site, and ceasing to use the site in any way. We may terminate this agreement immediately and without notice if we, in our sole discretion, decide that you have failed to comply with any term or condition of this agreement, or if we decide to modify the terms and conditions governing future use of the site.
DISCLAIMER AND LIMITATION OF LIABILITY
THIS SITE, AND THE MATERIALS AND INFORMATION CONTAINED ON THIS SITE, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAWS, BOTH CURRENT AND FUTURE, HERSHEY ENTERTAINMENT & RESORTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HERSHEY ENTERTAINMENT & RESORTS DOES NOT WARRANT THAT THIS SITE WILL BE UNINTERRUPTED OR ERROR- FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HERSHEY ENTERTAINMENT & RESORTS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS AND INFORMATION ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Under no circumstances of any kind shall Hershey Entertainment & Resorts be liable for any special or consequential damages that arise from or relate to the use of, or the inability to use, the materials on this site, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so this limitation may not apply to you. In no event shall Hershey Entertainment & Resorts' total liability to you for all damages, losses, and causes of action of any kind exceed the amount paid by you, if any, for accessing this site.
EXPORT CONTROL REGULATIONS
You agree that the materials on the site are provided solely for the purpose of promoting the Hershey Entertainment & Resort Company, and its facilities and products in the United States. This site is controlled and operated by Hershey Entertainment & Resorts from its offices located in the State of Pennsylvania, United States of America. We make no representation that the information or materials in the site are appropriate or available for use in other locations. Those individuals who choose to use this site from other locations agree to comply with any applicable local laws. No images or materials from this site may be downloaded or otherwise exported or reexported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By using this site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
ADDITIONAL TERMS
This agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without giving effect to any principles of conflicts of law. In the event that you or we file a lawsuit against one another, you agree that the lawsuit will take place in the federal or state courts located in Dauphin County, Pennsylvania, which shall have exclusive jurisdiction over any such lawsuits, and you agree to submit to the jurisdiction of those courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement constitutes the entire agreement between you and us with respect to the subject matter of this agreement, and all prior agreements, representations, statements and undertakings are hereby expressly terminated.
HOW TO CONTACT US
If you would like to contact us for any reason regarding our privacy practices, please write or email us at the following address:
Website Manager
c/o Hershey Entertainment & Resorts Company
100 West Hersheypark Drive
Hershey, PA 17033
or via email at:
Webmaster@HersheyPA.com